Why isn't there tracking information for my order?
If you do not see any tracking data on your shipment plus the estimated delivery date has not yet passed, your package should still arrive by the due date. You could find some common factors why tracking data is unavailable on our Tracking Shipments Help page.
Why didn't my order qualify for FREE Shipping?
Both items ordered and also the shipping address need to be qualified to receive FREE Shipping. FREE Shipping page has more info in regards to what items and addresses meet the criteria.
To take advantage of FREE Shipping:
- Place a minimum of $25 of eligible goods inside your Shopping Cart.
- Go on to checkout.
- Ship your items to one particular U.S. address.
- Select "Group my items into as few shipments as possible" as your shipping preference.
- Select FREE Shipping for your shipping speed. The transaction will be delivered within 5-7 business days after all of the items are available to ship (including pre-order items).
- Place your order, and enjoy the free delivery!
We gladly accepts orders from all across the world. Available product lines, shipping rates and charges will vary in accordance with the delivery address for your order.
To determine the shipping rate information specific to your order's destination, find your region.
There could be limitations on where and whether vendors offer international shipping. To find out more, visit our the vendors international shipping details page.
The following items can be shipped to almost all destinations outside of the U.S.:
- VHS videos
Additionally, some products inside the following categories:
- electronic devices
- health and personal care
- home and garden
- industrial and scientific
- pet supplies
- game titles
Can be shipped to the following countries:
- Costa Rica
- Czech Republic
- Hong Kong
- New Zealand
- Saudi Arabia
- South Africa
- South Korea
All products shipped to those countries via Priority International Shipping, also in some instances product shipped via Standard or Expedited International Shipping, are included in the program and an import fees deposit is collected with them. For further info on this particular service sell the suppliers shipping facts web site.
* Note: Books which need special handling because they're extremely heavy (such as, multi-volume sets) will not be shipped outside the U.S. If it is so, it'll be noted within the product detail page.Returns & Replacements
This conditions (including, if applicable, terms based on the Import Fee Deposit) also apply to the shipment of any replacement product which might be shipped should there be an issue with the original shipment. Should you return an item to us, you're the exporter within the destination country. Title and risk of loss transfer to us upon receipt at our fulfillment centers. For more information please utilize "Contact Us" form page.
Customs, Duties, and Taxes
You are liable for assuring that the product will be lawfully imported to your destination country. When ordering the recipient will be the importer of record and must conform to all regulations in the destination country. Orders which are shipped to countries outside of the United States could be subject to import taxes, customs duties and costs levied by the destination country. The person receiving an international shipment can be governed by such import taxes, customs duties and charges, which are levied once a shipment reaches your country. Additional charges for customs clearance must be borne with the recipient; we've no power over these charges and cannot predict whatever they could be. Customs policies vary widely from country to country; you should get hold of your local customs office for further information. When customs clearance procedures are required, it can cause delays beyond our original delivery quotes.
Shipping Rates and Times by Geographical Region
When orders shipped internationally make it to the destination country, they could be subject to customs clearance procedures which can cause delays beyond original delivery estimates.
Retailers often have policies that are different from our conditions and terms. For items you have purchased with a seller, please visit the applicable seller's policies for the other terms and conditions which could apply to your purchase of such products.
When To Expect to have Your Order
Our estimated delivery date for your order is based how soon we are able to obtain and ship your items, your shipping address, and also the shipping speed and options you select. Items Requiring Special Handling
Some items, such as bulky media items, large TVs, and certain perishable products require special handling and shipping methods (for instance Expedited Chilled Shipping). You'll find details about these products along with shipping requirements and charges from the suppliers product shipping site.
Shipping to APO, FPO, or DPO
Standard Shipping Deliveries usually takes longer--up to A month for APO, FPO, or DPO addresses.
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